Items which are in stock are normally despatched within 24 hours of receipt of your order and payment (or on the Monday for orders which are received over the weekend), by first or second class post for UK orders or by Surface or Air Mail (depending on weight and distance) for international orders; recent large increases in shipping costs have required us to use Surface Mail for parcels to the Americas, the Far East and Australia/New Zealand more often than we would like. Customers whose orders have gone by Surface Mail will be notified at the point of despatch; please note Surface Mail can take up to 6-12 weeks, and is not trackable. International orders with a value of £50.00GBP or more (not including P & P) can be sent by registered, trackable, 'Signed For' service at extra cost; contact us for more details.
Orders are shipped in plain wrap with just a label bearing our return address on the back, in case of non-delivery. UK customers should receive their goods within 1-2 working days, international orders can take 10-14 days depending on destination, but please do not ask us exactly how long, as that is out of our hands. If you do not receive your order after 1 week for UK or 3 weeks for international orders, please contact us here.
If there are any issues with your order (sizing issues, payment problems etc.) we will e-mail you at the e-mail address you provided; please make sure you provide a valid e-mail address which you check at least daily. Customers supplying invalid e-mail addresses (i.e. from which e-mails bounce back marked 'No such user' etc.) and/or no contact phone number will have their orders cancelled and payments refunded immediately. If we require a response from the customer in order to complete an order and this is not forthcoming, the order will be cancelled and any payments received by us will be refunded after a period of 5 working days.
Sadly, we are no longer able to offer pricing of goods in different currencies, due to abuse of this facility. For currency conversion, see here.
Please note, we do not supply goods on a 'trial' basis; we will only replace or refund items which are faulty from the packaging. Due to the nature of internet trading, and particularly with clothing of an intimate nature, we endeavour to give as much information about our range of products as possible on the web site, but regret we cannot refund or replace items once opened and worn, unless they are faulty from the pack.
We offer to replace or refund faulty goods, or un-opened items. Just return the items to us in their original condition within 28 days.
Returned items should be repackaged carefully, and returned with the original invoice. Please inform us here before sending any items back to us. Please get a ‘proof of posting’ receipt or use a recorded delivery service. We will refund postage charges if the return is due to our error. When we receive and process your returned item, we will issue a full refund (or exchange items if you prefer). We will e-mail you confirming your return instructions once we have processed it.
Send your return to:
P O Box 214